KEENE ELECTRONICS Ltd TERMS AND CONDITIONS

TOTAL SATISFACTION
Should you be unhappy with any item you purchase from Keene Electronics simply return it to us (within fourteen days of receipt) and we'll refund the cost of the goods in full. Should you wish to return an item to us please note the following;
• Goods must be returned to us in pristine condition and with all original packaging and accessories.
• Due to the nature of the goods that we sell there are certain items that may not be returned for refund. These items include custom made and special order items (eg "Leads to Go"), books, computer software, video and audio tapes, and CDs. Such goods will of course be replaced under guarantee if found to be defective.
COMPLAINTS
We want you to be happy with everything you purchase from us and will do our best to provide as much information and assistance as we can to ensure this. Should you be unhappy with any aspect of our products or service please let us know and we'll do our best to resolve any problem for you. You may contact us:
By phone: +44 (0)1332 830550, 9.00am to 5.30pm UK time Mon to Fri.
By post: Keene Electronics Ltd, Unit 9 Old Hall Mills Business Park, Little Eaton, Derbyshire, DE21 5DN UK
By email: sales@keene.co.uk
By Fax: 01332 830551
Whichever method you choose you will get a response within a maximum of two working days (and probably much sooner).
RETURNS PROCEDURE
If you need to send any item back to us please package the product such that it will not be damaged in transit (and so that the items own retail packaging is not damaged) and send it to the address below. We strongly advise you to use a postage method that provides proof of delivery, as we cannot accept responsibility for any items until we receive them. Please include your name address, copy of your receipt and a quick note to say why you've returned the item and what action you would like us to take.
Returns address:
RETURNS DEPARTMENT
KEENE ELECTRONICS LTD
UNIT 9 OLD HALL MILLS BUSINESS PARK
LITTLE EATON
DERBYSHIRE
DE21 5EJ
UK
(Please note that refunds for unwanted items apply to the cost of goods only).
PRICES
All prices are correct at time of publication, (E and O E). We reserve the right to alter our prices if VAT rates or our suppliers' prices change. All prices are for payment with order and we make NO surcharges for credit card payments.
VAT
Orders for delivery within the EEC will be charged VAT at the current UK rate. VAT can be deducted only if the goods are dispatched directly to a non-EEC country. For VAT refunds under BFPO status, please send a copy of your certificate of entitlement with every order.
DELIVERY
We endeavor to hold stock of all the items we advertise and over 90% of goods are normally dispatched on the day we receive the order. We will inform you in the event of any lengthy delay and we will never debit your card until we are able to dispatch your order. We operate a number of delivery options:
Deliveries to UK addresses
STANDARD delivery. This sent by Royal Mail or courier service and usually arrives within three working days (although this is not guaranteed). This delivery option costs £4.00 per order.
NEXT WORKING DAY* delivery. This is sent by Royal Mail or courier service and usually arrives the next working day for the majority of mainland UK. This option costs £8.00 per order. Deliveries to remote areas and offshore islands may take longer or cost more, in which case we will contact you before dispatch.
Order processing notes
Please be aware that we process all orders (telephone, fax, post, e-mail and on-line) immediately on receipt until 3.00pm. Orders received after the 3.00pm cut-off may not be processed until the following day.
Orders received on Fridays after the 3.00pm cut off, on Saturdays and on Sundays are processed for dispatch the following Monday. (excluding UK Public Holidays). Saturday deliveries can sometimes be arranged, please call our sales order line for rates and options.
Deliveries to Non-UK addresses
Orders for delivery outside the UK will be sent by airmail, charged at cost. If the payment method is by credit card, we will only deliver to the cardholder's registered address.

*Obviously we can only process your on-line order when we've actually received it, and whilst email is usually more or less instantaneous, just occasionally mail server routing can introduce a delay of a few hours, (particularly when some kind soul decides to email the whole world with their latest virus!). All we're saying is that good as this technology is, if something is absolutely time-critical to you we'll always recommend that you pick up the phone and talk to a human.
WARRANTY
All the products we sell are covered by a 12-month (return to base) guarantee unless otherwise stated.
LIABILITY
Keene Electronics Ltd shall not be liable in any respect of defects in goods supplied for any injury, loss or damage resulting from such defects.
ERRORS AND OMISSIONS
We have made every effort to ensure that the information contained in our web site and catalogue is correct and wherever possible we have included a picture of each product. Whilst this is intended to aid your selection we cannot guarantee the true likeness of product colours or size due to the imaging methods involved. Specifications may be subject to change without notice, and to preserve continuity of supply we may occasionally supply an alternative branded product of at least an equivalent (or better) specification. If there is any significant difference in specification we will contact you before processing you order. Whilst we try to ensure the utmost accuracy in our published prices, errors may occur. If we discover a pricing error relating to an order you have placed we will contact you as soon as possible with a full explanation, a revised offer, and the option to cancel. The published prices are provided as an invitation to treat and not as a confirmed sale. The contract is confirmed upon supply of goods.
INFORMATION AND ASSISTANCE
We do our best to provide accurate technical information in our catalogue and web site and also by telephone and email. Please note however, that we cannot be held responsible for the consequences of any action taken or purchases made on the basis of that information. Put another way, we will do our best to help you, our customer, make the right decision when purchasing equipment and give you the most up-to-date information we have, supplemented where possible with opinions based upon our own experience. However, the end decision on whether and what to purchase has to be yours, and yours alone.
PRIVACY & SECURITY
All information collected from transactions is used only by ourselves and is not sold on to any third party company. We do not send random marketing emails to personal email addresses (spam). Our web site gives you the option of using a cookie to store your details for return visits but this is not compulsory and it does not retain any undisclosed information. On-line credit card transactions are conducted via a secure server and routed independently of name and address details. Please feel free to direct any web site privacy or security related questions to security@keene.co.uk
DATA PROTECTION
For your security and peace of mind Keene Electronics Ltd abides by the requirements of the Data Protection Act 1998 and is committed to upholding the eight Data Protection Principles of good computer practice.
STATUTORY RIGHTS
None of these Terms and Conditions affects your statutory rights in any way.