Our office will be closed 22nd - 26th December and 29th December - 1st January inc. To find out how that may affect shipping of your order email sales@keene.co.uk

KEENE.CO.UK TERMS AND CONDITIONS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

WHAT’S IN THESE TERMS?

These terms tell You the rules for using our website www.keene.co.uk (Our Site).

DEFINITIONS WE USE

  • ‘You’, ‘Your’ and ‘Yours’ means the person(s) accessing the Website.
  • ‘Keene.co.uk’, We’, ‘Us’ and ‘Our’ means Keene.co.uk
  • ‘Material’ means any information, data, text, graphics, links, programming code or other material published, contained or available on the Website.
  • ‘Terms and Conditions’ means the terms and conditions set out below.

OUR WEBSITE'S TERMS

  • By using Our Site, You confirm that You accept these Terms and Conditions and that You agree to comply with them.
  • If You do not agree to these terms, You must not use Our Site.
  • We recommend that You print a copy of these terms for future reference.
  • We reserve the right to change these Terms and Conditions at any time.  Please check back regularly because the amended Terms and Conditions will apply to Your continued use of Our Site.  Certain provisions may be extended or superseded by expressly designated legal notices or terms located on particular pages of the Website.

OUR SITE’S AVAILABILITY

  • Our site is made available free of charge.
  • We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Site for business and operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.
  • Our Site is designed primarily for users in the UK.  We cannot guarantee the Site or the information it contains complies with or is appropriate for use in other countries.

THE MATERIAL WE POST

  • Material on Our Site is provided ‘as is’ and for information purposes only.  Whilst every care is taken in compiling the information on Our Site We do not make any warranties or representations as to its accuracy or reliability.  We reserve the right to make changes to the Material on Our Site at any time without notice.
  • The content on Our Site is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.
  • Although We make reasonable efforts to update the information on Our Site, We make no representations, warranties or guarantees, whether express or implied, that the content on Our Site is accurate, complete or up to date.
  • Certain information on Our Site may contain typographical or other errors or be out of date, and We make no commitment to update such information.  We and any third parties referred to on Our Site assume no responsibility for how You use the Material provided through Our Site.

HOW YOU MAY USE MATERIAL ON OUR SITE

  • We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You may print off one copy, and may download extracts, of any page(s) from Our Site for Your personal use and You may draw the attention of others within Your organisation to content posted on Our Site.
  • You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.
  • You must not use any part of the content on Our Site for commercial purposes without obtaining a licence to do so from Us or Our licensors.
  • If You print off, copy or download any part of Our Site in breach of these terms of use, Your right to use Our Site will cease immediately and You must, at Our option, return or destroy any copies of the materials You have made.

OUR TRADEMARKS

We own all the goodwill and reputation in our trade marks, get up and branding. You are not permitted to use them without Our approval.

OUR LIABILITY TO YOU

  • We are not liable for any amount or kind of loss or damage that may result to You or a third party including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, whether in tort, contract or otherwise (including without limitation negligence) in connection with: Your use, reliance on, inability to use or the results of use of Our Site, any websites linked to Our Site or the material on such websites; or any amount or kind of loss or damage including without limitation any loss or damage due to viruses that may infect Your computer equipment, software, data, or other property on account of Your access to, use of, or browsing Our Site or Your downloading of any Material from Our Site or any websites linked to Our site.
  • In so far as We are able We exclude all liability for all direct, indirect, punitive or consequential loss or damage which arises out of or in connection with the use of Our Site.
  • Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977), fraud, or misrepresentation as to a fundamental matter.
  • If Your use of Our Site results in the need for servicing, repair or correction of Your equipment, software or data, You assume all costs of this.
  • Any medical information referred to in or through Our Site is given for information purposes only and it is not intended to constitute professional advice for medical diagnosis or treatment, to replace consultation with a qualified medical practitioner, or to advocate or recommend the purchase of any product or to endorse or guarantee the credentials or appropriateness of any health care provider.  You are strongly advised to consult with an appropriate professional for specific advice tailored to Your situation.

OUR LINKS TO OTHER SITES

  • Where We provide links to other websites, We do so for information purposes only.  We are not responsible for the content of any other websites or pages linking to or from Our Site.  We have not verified the content of any such websites and links to other websites do not imply any endorsement of the materials on those websites.  We have no control over the content of those sites or resources and liability for them.
  • If You choose to follow links to other websites, You do so at Your own risk.  It is Your responsibility to take all protective measures to guard against viruses or other destructive elements.

YOUR LINKS TO OUR SITE

  • You may link to our home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.
  • You must not establish a link to Our Site in any website that is not owned by You.
  • Our site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page.
  • We reserve the right to withdraw linking permission without notice.
  • The website in which You are linking must comply in all respects with the terms set out in Your Use of Our Site below.
  • If You wish to link to or make any use of content on Our Site other than that set out above, please contact info@keene.co.uk

YOUR LOGIN DETAILS AND PASSWORD

  • If You choose, or You are provided with, a user identification code, password or any other piece of information as part of Our security procedures, You must treat such information as confidential. You must not disclose it to any third party.
  • We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our reasonable opinion You have failed to comply with any of the provisions of these terms of use.
  • If You know or suspect that anyone other than You knows Your user identification code or password, You must promptly notify Us at info@keene.co.uk.co.uk

VIRUSES AND OUR SITE

  • We do not guarantee that Our Site will be secure or free from bugs or viruses.
  • You are responsible for configuring Your information technology, computer programmes and platform to access Our Site. You should use Your own virus protection software.
  • You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Site will cease immediately.

WHICH COUNTRY’S LAWS ARE APPLICABLE?

  • If You are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction except that if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.
  • If You are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

  • These terms of use refer to the following additional terms, which also apply to Your use of Our Site:
  • Our Privacy Policy [INSERT AS LINK TO SITE'S PRIVACY POLICY], which sets out the terms on which We process any personal data we collect from You, or that You provide to Us. By using Our Site, You consent to such processing and You warrant that all data provided by You is accurate.
  • Our Cookie Policy [INSERT AS LINK TO COOKIE POLICY], which sets out information about the cookies on Our Site.

 WHO WE ARE AND HOW TO CONTACT US

  • www.keene.co.uk is a site operated by One AV Ltd, a company registered under number 10081264 in England and Wales with its registered offices at Unit 23 Link Way, Malvern, Worcestershire, England, WR14 1UQ and operating from The Haysfield, Malvern, Worcestershire, WR14 1GF.
  • Our principle means of communication with You will be mainly electronic.  We will contact You by email or provide You with information by posting notice on Our Site. This does not affect Your statutory rights.
  • To contact Us, please email sales@keene.co.uk.co.uk or telephone Our customer service line on 0800 009 6249.

Terms and conditions for supply of goods.

 

The customer's attention is drawn in particular to the provisions of clause 9.

1.              Interpretation

1.1       Definitions. In these Conditions, the following definitions apply:

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 11.6.

Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer: the person or firm who purchases the Goods from the Supplier.

Force Majeure Event: has the meaning given in clause 10.

Goods:  the goods (or any part of them) set out in the Order.

Order: the Customer's order for the Goods, as set out in the Customer's purchase order form overleaf;

Specification: any specification for the Goods, including any related plans and drawings, that is agreed in writing by the Customer and the Supplier.

Supplier: Keene.co.uk

1.2           Construction. In these Conditions, the following rules apply:

(a)       A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

(b)       A reference to a party includes its personal representatives, successors or permitted assigns.

(c)       A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(d)       Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(e)       A reference to writing or written includes faxes and emails.

2.              Basis of contract

2.1           These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2           The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification submitted by the Customer are complete and accurate.

2.3           The Order shall only be deemed to be accepted when the Supplier issues a written acceptance (which may be provided by email) of the Order (Order Confirmation) , at which point the Contract shall come into existence.  The Supplier is free to reject an Order for any reason, at its sole discretion.

2.4           The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.

2.5           Any samples, drawings, descriptive matter, or advertising produced by the Supplier and any descriptions or illustrations contained in the Supplier's catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.

2.6           A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of 20 Business Days from its date of issue.

3.              Goods

3.1           The Goods are described in the Supplier's catalogue as modified by any applicable Specification.

3.2           To the extent that the Goods are to be manufactured in accordance with a Specification supplied by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the Supplier's use of the Specification. This clause 3.2 shall survive termination of the Contract.

3.3           The Supplier reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirements.

3.4           The Customer shall provide all reasonable assistance to the Supplier in relation to the Specification and if the Customer fails to do so, the Supplier will not be liable for any losses suffered by the Customer as a result of any delay or the Goods not being suitable for the Customer’s purpose.

4.              Delivery

4.1           The Supplier shall ensure that each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered;

4.2           The Supplier shall deliver the Goods to the location set out in the Order Confirmation (which for the avoidance of doubt may be the Supplier’s premises) or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.

4.3           Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.

4.4           Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5           If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6        If 10 Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

4.8           The Customer shall not be entitled to reject the Goods if the Supplier delivers up to and including 5% more or less than the quantity of Goods ordered, but a pro rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong quantity of Goods was delivered.

4.9           The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

5.              Quality

5.1           The Supplier warrants that on delivery the Goods shall:

(a)       conform in all material respects with their description and any applicable Specification;

(b)       be free from material defects in design, material and workmanship; and

(c)       be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

(d)       be fit for any purpose held out by the Supplier.

5.2           Subject to clause 5.3, if:

(a)       the Customer gives notice in writing to the Supplier within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;

(b)       the Supplier is given a reasonable opportunity of examining such Goods; and

(c)       the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Supplier's cost,

the Supplier shall, at its option, collect, repair or replace the defective Goods, or refund the price of the defective Goods in full.

5.3           The Supplier shall not be liable for Goods' failure to comply with the warranty set out in clause 5.1 in any of the following events:

(a)       the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;

(b)       the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

(c)       the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;

(d)       the Customer alters or repairs such Goods without the written consent of the Supplier;

(e)       the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(f)        the Goods differ from their description or the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.4           Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.

5.5           Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

5.6           These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.

5.7           Where you are purchasing the Goods for the purposes of resale by you, you agree to sell the goods to the third party on the same terms as are set out in paragraph 5.1 to 5.6 above and further agree to provide the third party with such after sale support as may be necessary to comply with those terms.  In such circumstances you agree to indemnify and hold harmless the Supplier from any and all liabilities to the third party.

6.              Title and risk

6.1           The risk in the Goods shall pass to the Customer on completion of delivery.

6.2           Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for:

(a)       the Goods; and

(b)       any other goods or services that the Supplier has supplied to the Customer in respect of which payment has become due.

6.3           Until title to the Goods has passed to the Customer, the Customer shall:

(a)       hold the Goods on a fiduciary basis as the Supplier's bailee;

(b)       store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier's property;

(c)       not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

(d)       maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

(e)       notify the Supplier immediately if it becomes subject to any of the events listed in clause 8.2; and

(f)        give the Supplier such information relating to the Goods as the Supplier may require from time to time,

but the Customer may resell or use the Goods in the ordinary course of its business.

6.4           If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 8.2, or the Supplier reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the Supplier may have, the Supplier may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

7.              Price and payment

7.1           The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier's published price list in force as at the date of delivery.

7.2           The Supplier may, by giving notice to the Customer at any time up to 5 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

(a)       any factor beyond the Supplier's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

(b)       any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or

(c)       any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.

7.3           The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer.

7.4           The price of the Goods is exclusive of amounts in respect of value added tax (VAT). The Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Goods.

7.5           The Supplier may invoice the Customer for the Goods on or at any time after the completion of delivery.

7.6           The Customer shall pay the invoice in full and in cleared funds within 30 days of the date of the invoice. Payment shall be made to the bank account nominated in writing by the Supplier. Time of payment is of the essence.

7.7           If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (due date), then the Customer shall pay interest on the overdue amount at the rate of 4% per annum above Barclays Bank's base rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.

7.8           The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

7.9 We do not store credit card details nor do we share customer details with any 3rd parties

8.              Customer's insolvency or incapacity

8.1           If the Customer becomes subject to any of the events listed in clause 8.2, or the Supplier reasonably believes that the Customer is about to become subject to any of them and notifies the Customer accordingly, then, without limiting any other right or remedy available to the Supplier, the Supplier may cancel or suspend all further deliveries under the Contract or under any other contract between the Customer and the Supplier without incurring any liability to the Customer, and all outstanding sums in respect of Goods delivered to the Customer shall become immediately due.

8.2           For the purposes of clause 8.1, the relevant events are:

(a)      the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;

(b)       the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where the Customer is a company) where these events take place for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;

(c)       (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;

(d)       (being an individual) the Customer is the subject of a bankruptcy petition or order;

(e)       a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;

(f)        (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;  

(g)       (being a company) a floating charge holder over the Customer's assets has become entitled to appoint or has appointed an administrative receiver;

(h)      a person becomes entitled to appoint a receiver over the Customer's assets or a receiver is appointed over the Customer's assets;

(i)         any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 8.2(a)to clause 8.2(h) (inclusive);

(j)         the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or substantially the whole of its business;

(k)        the Customer's financial position deteriorates to such an extent that in the Supplier's opinion the Customer's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; and

(l)         (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.

8.3           Termination of the Contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.

9. Non acceptance of your order

If any of the following scenarios should arise, Keene AV may choose to cancel your order and refund your payment:

You are not meeting the Keene.co.uk requirements for sale;

Keene AV is unable to obtain authorisation for your payment;

You are requesting shipment to a country that Keene AV cannot or do not deliver to

Products shown on the Website contain a manifest error, such as being incorrectly priced or otherwise incorrectly described;

Other special circumstances that justify cancellation of the order, including but not limited to the misuse of a discount code and/or suspicion of fraud.

10. Limitation of liability

10.1 Nothing in these Conditions shall limit or exclude the Supplier's liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987; or

(e) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

10.2 Subject to clause 10.1:

(a) the Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

(b) the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.

11. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

12. General

12.1 Assignment and subcontracting.

(a) The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.

(b) The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Supplier.

12.2 Notices.

(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier, fax or e-mail.

(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 12.2(a); if sent by pre-paid first class post or recorded delivery, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by by fax or e-mail, one Business Day after transmission.

(c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

12.3 Severance.

(a) If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

(b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

12.4 Waiver. A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

12.5 Third party rights. A person who is not a party to the Contract shall not have any rights under or in connection with it.

12.6 Variation. Except as set out in these Conditions, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by the Supplier.

12.7 Governing law and jurisdiction. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.